Terms and conditions

1. Introduction

These Terms & Conditions govern your use of elvonova.com (the “Site”) and your purchase of products from us. This website is operated by Elvowarehouse LTD (“we”, “us”, “our”). By accessing the Site or placing an order, you agree to these Terms.

2. Company Information

ELVOWAREHOUSE LTD
Registration number: 17481633
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@elvonova.com

3. Products

We sell printed clothing, including hoodies, t-shirts and sweatshirts. All items are printed to order on your behalf by our print-on-demand partner, Printful.

We make every effort to display product details, designs, colours and prices accurately. Product images are for illustration only, and the printed result may vary slightly due to your screen settings and the nature of print-on-demand production.

4. Orders & Acceptance

When you place an order, you will receive a confirmation email acknowledging receipt. A contract is formed only once your order is accepted and sent to production. Because items are made to order, production begins shortly after your order is placed. We reserve the right to refuse or cancel any order, for example where a product is unavailable or where a pricing error has occurred.

5. Prices & Payment

All prices are shown in the currency displayed at checkout and include applicable taxes unless stated otherwise. Payment is taken at the time of purchase.

We accept bank transfer and card payments (Visa and Mastercard). Card payments are processed securely and protected with 3D Secure. We do not accept PayPal. We do not store your full card details. If the available payment methods change, this page will be updated.

6. Shipping

We deliver to 53 European countries – the countries Printful ships to in Europe. Orders are printed and dispatched by Printful. Delivery timeframes and any shipping information are set out on our Help page.

Import tax or customs duties may apply to orders delivered outside the EU, including the United Kingdom, Switzerland, Norway and others. Any such charges are the responsibility of the customer.

7. Returns

Because every item is printed to order by Printful, we are unable to accept change-of-mind returns or returns for an incorrectly chosen size. Please check your size and design carefully before ordering.

If an item arrives damaged, misprinted or faulty, please report it within 30 days of delivery, with photos, and Printful will reprint the item or issue a refund. Full details are on our Help page.

8. Intellectual Property

All content on this website, including text, images, designs, logos and branding, is owned by Elvowarehouse LTD or its licensors and may not be copied or reused without our permission.

9. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from the use of our products or website. Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights.

10. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of its courts.

11. Contact

ELVOWAREHOUSE LTD
Registration number: 17481633
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@elvonova.com